Norfolk Sheriff’s Office Launches
Family Support Services Unit

The Norfolk Sheriff’s Office is happy to announce the launch of their Family Support Services Unit (FSSU). The FSSU will provide a centralized approach to strengthening family engagement, improving communication, connecting families with community resources, supporting inmate rehabilitation and successful reentry.

The FSSU will serve as the primary liaison between incarcerated individuals, their families, and community partners. Additionally, the unit will ensure every incarcerated individual and their family have access to meaningful support, coordinated resources, and collaborative reentry services that promote long-term success. The unit will assist families during emergencies, appropriately refer medical concerns, provide resource information, de-escalate concerns, maintain confidentiality and accurate records, monitor response times, and ensure timely follow-up.

The Family Support Services Unit will collaborate with other divisions within the Norfolk Sheriff’s Office including Corrections, Classification, Medical, Mental Health, Chaplain Services, Visitation, Records, and Programs, as well as community organizations and reentry providers.

The establishment of the Family Support Services Unit reflects the Norfolk Sheriff’s Office’s commitment to family-centered, evidence-based corrections and represents a proactive investment in rehabilitation, family engagement, and public safety.

The Family Support Services Unit officially launched October 5, 2026. For more information, including contact information for families, please visit Family Support Services Unit.

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The Norfolk Sheriff's Office is a values-driven organization
committed to public safety, public service, and public trust.