News releases and stories from NSO Times

Making a difference: NSO establishes family emergency notification system for inmates


 FOR IMMEDIATE RELEASE:   Media Contact: Deanna LeBlanc
 January 26, 2021
(757) 589-5692
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The Norfolk Sheriff’s Office today announces the creation of a new family emergency notification system for inmates. Director of Inmate Programs, Rick James, says it is a sad reality that there has been a stark increase in recent months of the number of emergency and death notifications his office receives. Sometimes, an inmate may even receive difficult news while using a common phone, without the privacy or space they need.

In order to ensure this important information is passed on to a person in our care in a timely manner, the Norfolk Sheriff’s Office has created a new online form. The form, which can be found on, under the ‘inmate’ tab, allows loved ones to quickly send information on family emergencies or deaths to our inmate chaplain, Ms. Pamela Castellanos. Ms. Castellanos can quickly fact-check that information and ensure speedy delivery to the inmate.

With this information, NSO staff is able to bring the inmate to our bereavement room, which has comfortable furniture, religious material, and a telephone where the inmate can call their family in private and spend time with Chaplain Castellanos should they choose to do so.

“We are committed to making a difference in the lives of others which includes those in our care,” Sheriff Joe Baron said. “We all want to be treated with care and compassion when experiencing tragedy or loss. Giving inmates the time and space needed to properly address their family emergency can help them maintain their mental health, which helps keep them and those in our care safe.”


The Norfolk Sheriff's Office is a values driven organization
committed to 
public safety, public service, and public trust.



FRAUD ALERT - Federal Agencies Warn of Emerging Fraud Schemes Related to COVID-19 Vaccines

The Federal Bureau of Investigation (FBI), Department of Health and Human Services Office of Inspector General (HHS-OIG), and Centers for Medicare & Medicaid Services (CMS) are warning the public about several emerging fraud schemes related to COVID-19 vaccines.

The FBI, HHS-OIG, and CMS have received complaints of scammers using the public’s interest in COVID-19 vaccines to obtain personally identifiable information (PII) and money through various schemes. We continue to work diligently with law enforcement partners and the private sector to identify cyber threats and fraud in all forms.

-Read More-

FRAUD ALERT - 01/06: Sheriff Joseph P. Baron is warning residents not to fall for a new phone scam involving the Norfolk Sheriff's Office

A resident recently reported receiving a call from someone claiming to be an NSO lieutenant. The "lieutenant" claimed to have warrants for failing to appear in court. The caller told the resident she must post bond at the Norfolk Sheriff's Office, even masking the phone number of the incoming call to look like it came from an NSO phone line. The caller, threatening jail time if a fine wasn't paid immediately, use a common scam tactic of requiring the payment in the form of moneypaks or gift cards.
"Anytime a scammer uses my name or the name of the Norfolk Sheriff's Office to attempt to harm a local resident is deeply upsetting," Sheriff Joseph Baron said. "The Norfolk Sheriff's Office strives every day to make a positive difference, and we want our residents to trust their instincts and remember that we would never demand payment over the phone. I'm grateful this resident trusted her instinct and called to report the issue."
The Norfolk Sheriff's Office Consumer Protection Unit is investigating the incident. Please remember you can report any suspicious calls to the NSO CPU or to the NPD's Economic Crimes Division.

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