Microcomputer Systems Analyst

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About the Position:

This person will help develop, test, and maintain software to meet the requirements of the Norfolk Sheriff’s Office. The incumbent will assist staff with providing standards, instruction, and procedures involving the Information Technology department while providing Help Desk support for computer hardware and software issues. The incumbent should have experience in the administration of Active Directory, Office 365, and NTFS.

Essential Functions

This position requires technical, analytical, organizational, and communication skills. Tasks include, but are not limited to the following:

  • Application Administration: Perform system administration for desktop management and other commercial off-the-shelf application software. This includes: understanding the purpose, features, functions, and use of the application; installing, updating and maintaining application software on the servers and clients; testing for correct operation and functionality; documenting automated and manual processes; monitoring system access, availability and efficiency; identifying, troubleshooting and solving system problems; creating and running queries and reports from system data; monitoring and interpreting data from the queries and reports and recommending action; training users on system use as needed.
  • Software Management: Install and update software on computers using desktop management and other remote software management tools.  This includes: monitoring vendor sites for required and recommended updates and patches; recommending updates and patches for enterprise-wide or work group installation; coordinating with other technical staff, management, and customers to review recommendations and schedule installs, updates and patches; designing and developing installation packets and scripts when necessary; running updates, "pushing" patches and executing scripts; testing results; documenting processes and actions.
  • Problem Solving: Perform analytical and problem-solving activities and arrive at sound solutions; diagnose and resolve computer hardware, software, access, and security issues.
  • Customer Service/Help Desk: Provide excellent customer service and IT Help Desk support. This includes diagnosing and resolving computer hardware, software, access, and security issues by correcting problems with desktop and laptop computers, ruggedized mobile computers, tablets, smartphones, computer peripherals, and associated software.  Work may be performed on-site at customer locations or remotely using software diagnostic and management tools.  Must create, update and resolve problems and tasks using an automated work management system.  Must correctly and appropriately answer customer questions about features, functions and operation of computer hardware, peripherals and standard software, and explain technology processes and policies.  Must exhibit outstanding telephone and customer service skills.
  • Documentation: Create, document, and modify computer hardware and software installation troubleshooting procedures for technical staff.  Provide assistance with developing and testing customer documentation. Update work order documentation and provide assistance with hardware and software inventory and license management.


Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year Associate's degree, Diploma or equivalent from a college, technical, business, vocational, or correspondence school.

Professional Certifications

  • Comptia A+
  • Comptia Security+
  • Comptia Network+

 Certifications are preferred, but not required.


  • Two years’ experience in Management Information Systems.

Starting Salary Range: 38,912 - $45,000

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Get In Touch

  • 811 E. City Hall Avenue
    Norfolk, VA 23510

  • (757) 664-4700

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