Inmate Telephone

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Our telephone partner, GTL, is providing inmates one free 5-minute phone call per week from 5/3/2020 to 5/17/2020 to help inmates continue to communicate with loved ones while visitation is temporarily suspended due to the public health emergency.

Inmate telephones are provided by Global Tel Link (GTL).

Inmates may make calls using the Inmate Telephone system by collect call, debit call, or advanced pay.

  • Collect Call: The called party must agree to accept the phone call; once the call is accept the called party pays for the completed call.
  • Debit Call: The inmate has a phone account and money may be deposited on his or her account. Once money has been placed on the inmate account he or she may make debit calls using his or her account. 
  • Advanced Pay Call: Advanced Pay calls are similar to debit calls except the registered friend or family has an account assigned to a phone number. When an inmate makes a call to the assigned phone number the advanced pay account is used to pay for the call.

To put money on either an inmate’s account or an advanced pay account please follow this link:

If you have any questions or concerns about the Inmate Telephone system please do not contact the Norfolk Sheriff's Office. Instead, contact GTL by one of the contact options at

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Get In Touch

  • 811 E. City Hall Avenue
    Norfolk, VA 23510

  • (757) 664-4700

  • This email address is being protected from spambots. You need JavaScript enabled to view it.