Canteen Services

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Effective 4/14/2020:

Due to the financial hardships facing many families in the midst of the COVID-19 pandemic and because the Norfolk City Jail cannot currently offer inmate visitation, the NSO will no longer hold canteen deposits to cover past-due charges.

These collections will resume once city facilities open back up to the public and visitation at the Norfolk City Jail resumes.

The Norfolk City Jail provides canteen services which allow family and friends of inmates to provide them with goods to make their stay at the jail a bit more comfortable. These include fresh premium meals (which you must order yourself), as well as snacks and some items of personal clothing, which inmates can purchase themselves using their (outside-funded) canteen account, or which family and friends can purchase directly and have provided to their inmate.

In order to ensure that your loved one receives canteen during their stay at the Norfolk City Jail, please follow these directions.

To deposit money to an inmate’s canteen account, please mail postal money orders with the inmate’s name and ‘TRN’ clearly printed to:

Resident Canteen
(Inmate Name and TRN Number)
P. O. Box 3908
Norfolk, VA 23514

The inmate’s name and ‘TRN’ number must be included on the money order and ‘payable to’ the inmate.

Please send only Postal Money Orders.

Other ways to credit Canteen accounts:

  • Pay by phone: 1-866-345-1884
  • Online:
  • Use the kiosk machine in the main lobby of the Public Safety Building, 811 E. City Hall Ave.

Keefe Commissary Network runs the commissary and canteen, but the Sheriff’s Office oversees the program.


Get In Touch

  • 811 E. City Hall Avenue
    Norfolk, VA 23510

  • (757) 664-4700

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