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Norfolk City Jail Protocols

norfolk city jail building

Protecting the life, health, safety, and security of those in custody or working in the Norfolk City Jail is the Norfolk Sheriff’s Office’s top concern. With the recent surge in cases of COVID-19 throughout the country and right here in Hampton Roads we want to ensure family members of individuals in our care that the Norfolk City Jail continues to follow CDC guidelines and is in daily contact with the Norfolk Health Department, just as we have been for the past 22 months. 

In an effort to provide adequate, factual information, below you will find the protocols for the Norfolk City Jail as it relates to COVID-19.

When it comes to COVID-19, the Norfolk City Jail categorizes blocks based on the severity of symptoms. The terms Hot Zone, Warm Zone, and Observation Zone are used to distinguish between the types symptoms the block is experiencing.

  1. If an inmate becomes sick and has severe symptoms of COVID-19 (including low oxygen levels, high fever, etc.) they will be removed from their block and given a COVID-19 Rapid Test. If the test returns positive, the inmate is isolated and moved to a HOT ZONE. Once in the HOT ZONE, the inmate’s symptoms are monitored by medical personnel multiple times a day, including having their vitals and oxygen levels monitored. If symptoms continue to worsen, additional medical care will be sought. The block they were moved out of is then considered a WARM ZONE.

  2. The inmates in the WARM ZONE are considered close contacts and they will be monitored by medical staff multiple times a day, including having their vitals and oxygen levels monitored. The block will be placed in quarantine status for 10-14 days. If any inmate in the WARM ZONE starts to have severe symptom, they will then fall under the protocol mentioned above.

  3. If an inmate is showing minor symptoms of COVID-19 or has a low-grade fever, they will remain in their block and the block will be listed as an OBSERVATION ZONE. The block will be placed in quarantine for 10-14 days. During that time, all of the inmates in that block will be checked by medical staff multiple times a day, including having their vitals and oxygen levels monitored. If at any time, an inmate starts to experience severe symptoms, staff will follow the above protocol. 

Cleaning supplies are provided to every block listed in the Hot Zone, Warm Zone, and Observation Zone and inmates are instructed on how to properly wipe down common areas and surfaces, including but not limited to restrooms, tablets, and phones. Additionally, Norfolk City Jail staff is cleaning the entire facility daily with a solution that kills the virus. All inmates are provided masks to wear, which should be worn at all times.

Norfolk Consolidated Courts Information

norfolk courthouseDue to COVID-19, public access to the consolidated court building is being restricted.

Click HERE to read the most recent judicial orders regarding COVID-19 and Norfolk Courts.

In order to protect the health and safety of all court employees masks must be worn by all persons at all times inside the courthouse.

If you claim a medical/health exemption to wearing a mask, reasonable accomodations can be made to ensure access to judicial services however you may not enter the building without a mask. Please contact the clerk of the court to make arrangements for virtual or remote access to the courtroom, or to continue your case. 

Additionally, contact the clerk to make virtual arrangements or ask for a continuance if you have, within the past 14 days:

* Traveled outside the United States 

* Traveled domestically within the United States where COVID-19 has sustained widespread community transmission

* Been asked to quarantine, isolate, or self-monitor by any hospital or health agency

* Been diagnosed with, or have had contact with anyone diagnosed with COVID-19

* Experienced a fever, cough, or shortness of breath

* Resided with or been in close contact with any person in the above-mentioned categories

Beginning April 5th, 2021 jury trials will resume. More information can be found HERE.

COVID-19 Screening Results

 (updated 1.21.2022 at 11:00 a.m.)






COVID-19 Related Scams And Fraud

COVID 19 tips

Fraud and scams have emerged specifically targeting people's fear of COVID-19. 

The Norfolk Sheriff’s Office has a new consumer protection unit called Fraud Watch that has tools and tips to help you protect yourself.

Click HERE to learn more or to report an instance of fraud.


My loved one is an inmate at the NCJ. Will I be notified if they test positive for COVID-19?

A: The Virginia Dept. of Health epidemic team will notify an inmate if they test positive for COVID-19. In partnership with our medical team, jail staff will be in twice daily contact with any COVID-19 positive person, per VDH guidelines.  Additionally, jail staff will allow the inmate to make a free call to notify their family. Privacy laws restrict our ability to confirm inmate health information without their consent - so please do not call the jail as we will not be able to release any information.

What do you do if you have a deputy test positive for COVID-19?

A: The Norfolk Sheriff’s Office will work in conjunction with the Virginia Department of Health to conduct contact tracing and follow all state and local regulations.

How to contact us regarding COVID-19

contact methods

If you are a member of the public and have a question about COVID-19 impacts to the Norfolk City Jail please call our dedicated phone line: 757-664-4793 or send an inquiry via email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Emails and calls will be monitored during normal business hours.

Please note that health information is protected by federal law and we cannot release any offender information. If an offender tests positive for COVID-19 they are given a free phone call to notify loved ones.

Members of the media should contact PIO Jamie Bastas: 757-589-5692 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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In Touch

811 E. City Hall Avenue
Norfolk, VA 23510

(757) 664-4700

This email address is being protected from spambots. You need JavaScript enabled to view it.